WELCOME BONUS 300%
UP TO €2000 + 100
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UP TO €2000 + 100
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Frequently asked questions about Supercasino
BONUS TERMS
Supercasino offers a welcome bonus of 300% up to €2,000, paired with 100 free spins. This bonus package requires a wagering of 35 to 45 times the bonus amount, and must be met within a 30-day period. Players need to be aware of the maximum bet allowed while the bonus is active.
To qualify for this offer, a minimum deposit of €10 is required. However, when playing with an active bonus, the maximum bet that can be placed is €5 per spin or round. Exceeding this limit may result in forfeiture of the bonus and any associated winnings.
The free spins awarded alongside the deposit bonus are typically tied to specific slot games, and their value contributes to the overall bonus potential. Understanding the wagering contribution of different game types is crucial; for instance, Slots contribute 100%, while Tischspiele and Live games contribute only 10%.
Why was my withdrawal stopped without KYC?
Withdrawal processing at Supercasino is contingent upon successful completion of the Know Your Customer (KYC) verification. This process requires submitting a valid identification document and proof of address, which must be no older than 3 months. The verification typically takes between 24 to 48 hours.
Failure to provide the necessary KYC documents will lead to the halting of withdrawal requests. This measure is implemented to comply with anti-money laundering regulations and to ensure account security. Until verification is complete, funds remain inaccessible for withdrawal.
Once submitted, the documents are reviewed by the casino's security team. If the submitted proof of address is older than 3 months, or if the identification is unclear, the KYC process may be delayed or rejected, requiring resubmission of updated documents.
How does Live Blackjack differ from RNG Blackjack?
Live Blackjack at Supercasino features real dealers and is streamed in real-time, offering an interactive experience. RNG Blackjack, on the other hand, is powered by a Random Number Generator, simulating card distribution electronically. The game contribution for both is 10% towards wagering requirements.
The fundamental difference lies in the human element versus algorithmic play. Live Blackjack involves human dealers, creating a more social atmosphere, whereas RNG Blackjack relies on software to determine outcomes. Both are subject to the same bonus wagering, with a 10% contribution rate.
For wagering purposes, both Live Blackjack and RNG Blackjack contribute 10% towards meeting the bonus playthrough requirements. This means that for every €10 wagered on these games, only €1 will count towards the total wagering of 35x-45x.
Why does the APK installation on Android 7 not start?
The Supercasino mobile application requires Android version 8.0 or higher for optimal performance. Devices running older operating systems, such as Android 7, may encounter compatibility issues during installation or operation. The app size is approximately 45 MB.
To successfully install and run the app, your Android device must meet the minimum operating system requirement of 8.0+. Additionally, a minimum of 2 GB of RAM is recommended for a smooth gaming experience. Older Android versions are not officially supported.
If your device is running Android 7, it is advisable to check for system updates to upgrade to a compatible version. Alternatively, you can access the casino's games through the mobile browser, which generally offers wider device compatibility.
Which studios use 6x5 reels instead of 5x3?
The slot game 'Sun of Egypt 3' by 3 Oaks Gaming (Booongo) features a 5x3 reel layout, not 6x5. This particular slot has 25 paylines and offers a 'Hold and Win' bonus feature. Its RTP stands at 95.61% with high volatility.
While specific studios and games utilizing 6x5 reel configurations are not detailed in the provided data, many providers experiment with varied reel structures. The standard for many slots, including 'Sun of Egypt 3', remains the 5x3 format.
The 'Sun of Egypt 3' slot by 3 Oaks Gaming (Booongo) has a high volatility, meaning wins may be infrequent but potentially larger. The maximum potential win multiplier on this game is x10,000.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Why is the credit card slower than Trustly?
While Trustly offers instant deposits and payouts within 0-24 hours, credit card transaction times can be longer due to established banking protocols. Supercasino facilitates deposits and withdrawals via various methods, including e-wallets like Neteller and MiFinity, which also boast instant deposits and 0-24 hour payouts.
E-wallets such as Neteller and MiFinity are known for their rapid processing times, with both deposits and withdrawals typically completed within a 24-hour window. These methods allow transactions starting from €10 up to €10,000 with no fees.
The difference in speed between credit cards and methods like Trustly or e-wallets often stems from the intermediary banking systems involved. Credit card transactions may require additional verification steps or longer processing by the issuing banks, impacting the overall withdrawal duration.
Why is the email confirmation not arriving?
The casino requires an email confirmation for account verification. This process aims to ensure account security and prevent fraudulent activities. If the email does not arrive, it could be due to a temporary server delay or an issue with the email provider's spam filters.
To resolve this, a player should first check their spam or junk mail folder for the confirmation email. If it is not found there, re-requesting the confirmation email through the account settings is the next logical step. This action should trigger a new email to be sent.
The KYC (Know Your Customer) verification process, which includes email confirmation, typically takes between 24 to 48 hours to complete once all required documents are submitted. Delays in receiving this initial email can therefore postpone the overall verification timeline.
Why does an open KYC check delay withdrawal?
An open KYC (Know Your Customer) check is a mandatory security procedure that must be completed before any withdrawal can be processed. This involves verifying the player's identity and address, typically through documents like an ID and a recent utility bill (max. 3 months old).
The verification process itself is designed to take between 24 to 48 hours, and until this check is fully cleared, the withdrawal function remains locked. This is a standard regulatory requirement in the online gambling industry to prevent fraud and money laundering.
Therefore, any delay in submitting the correct documentation or a backlog in the verification team's review will directly impact the time it takes to receive winnings. Players should ensure their submitted documents are clear, valid, and meet the specified criteria to expedite this stage.
What to do if the confirmation email is missing after 24 hours?
If the confirmation email is still missing after 24 hours, the player should proactively contact the casino's customer support. While the standard KYC process aims for a 24-48 hour turnaround, persistent email issues require direct intervention.
It is advisable to have your account details ready when contacting support, including your username and the email address used for registration. This will help them locate your account and investigate the email delivery problem more efficiently.
In some cases, customer support may be able to manually resend the confirmation email or provide alternative verification methods, depending on the casino's policies. This direct communication is crucial for overcoming email-specific delivery failures.
Am I allowed to open a second account?
Generally, online casinos strictly prohibit players from opening more than one account. This policy is in place to prevent bonus abuse, fraudulent activities, and to maintain the integrity of their player database.
Supercasino, like most reputable platforms, adheres to this rule. Attempting to create a duplicate account, even with different personal details, can lead to the closure of all associated accounts and the forfeiture of any funds held within them.
The KYC process is designed to detect duplicate accounts based on various data points, including IP addresses, payment methods, and personal information. Therefore, opening a second account is not permitted and carries significant risks.
Which slots count only 10 percent?
The contribution percentage towards wagering requirements can vary significantly between different game categories. For Supercasino, slots contribute 100% towards these requirements, meaning every euro wagered on a slot game counts fully towards clearing the bonus.
However, table games and live casino games only contribute 10% towards the wagering requirements. This means that for every euro wagered on these games, only 10 cents will count towards fulfilling the bonus conditions.
This differential weighting means players aiming to clear a bonus quickly will find slots to be the most efficient game type. Games like Rise of Olympus, with its high volatility and cluster pays, are examples of slots that contribute 100%.
How much storage space does the Android app use?
The Android application for Supercasino requires approximately 45 MB of storage space. This figure is specific to the Android operating system version 8.0 and above. Users with devices running older versions may find compatibility issues or require more space.
This storage requirement is comparable to many modern mobile applications, ensuring it can house the necessary features and game interfaces. Devices with at least 2 GB of RAM are recommended for optimal performance, which is a standard benchmark for contemporary smartphones and tablets.
Having a dedicated app, even with these storage needs, can offer a smoother gaming experience compared to browser-based play. Players should ensure they have sufficient free space before downloading to avoid installation errors or performance degradation.
Why is an account blocked under 18 years old?
Online casinos, including Supercasino, adhere to strict legal regulations that prohibit individuals under the age of 18 from participating. This age restriction is a fundamental component of responsible gambling frameworks and player protection policies implemented globally.
The verification process, known as KYC (Know Your Customer), involves submitting identification and proof of address, typically no older than three months. This process is designed to confirm a player's identity and age, thereby preventing underage gambling and ensuring compliance with licensing requirements.
Failure to meet the age requirement or pass the KYC checks will result in an account being blocked or suspended. This measure is in place to maintain the integrity of the platform and protect vulnerable individuals from the risks associated with online gaming.
What is the weekly withdrawal limit?
The provided data does not specify a weekly withdrawal limit for players at Supercasino. However, it does detail limits for specific payment methods, such as cryptocurrencies. For instance, both Bitcoin (BTC) and USDT (TRC-20) transactions have a maximum withdrawal limit of €10,000 per transaction.
While there isn't a stated weekly cap, it is common for online casinos to have daily, weekly, or monthly limits that can affect larger withdrawal requests. Players intending to withdraw significant sums should review the casino's general terms and conditions for any overarching limits.
The withdrawal processing time for cryptocurrencies like Bitcoin and USDT is generally between 0 and 24 hours, with USDT deposits being instant. This timeframe, combined with the per-transaction limit, means that substantial withdrawals might need to be spread over several days if a weekly limit is in effect.
How many bets are needed for x45 in table games?
Wagering requirements for the welcome bonus at Supercasino vary, with a stated range of x35 to x45. This multiplier applies to the bonus amount and any winnings from free spins. However, the contribution of different game types to these requirements is not uniform.
Slots contribute 100% towards meeting the wagering conditions. In contrast, table games and live dealer games only contribute 10%. This means that a bet placed on a table game counts only one-tenth towards the total wagering requirement compared to a slot bet.
To achieve a wagering requirement of x45 on table games, the effective multiplier becomes x450 due to the 10% contribution. For example, if a player receives a €100 bonus, they would need to wager €3,500 to €4,500 on slots, but €35,000 to €45,000 on table games to fulfil the bonus conditions.
What to do if password is forgotten during login?
If a password is forgotten during the login process at Supercasino, players should look for a 'Forgot Password' or 'Reset Password' link. This option is typically located near the login fields on the casino's website or within the mobile application's login screen.
Clicking this link will usually initiate a password recovery procedure, which often involves providing the email address associated with the player's account. The casino will then send an email containing instructions or a temporary password to reset the account credentials.
It is important to use the email address registered with the account for the recovery process. If issues persist, or if the recovery email is not received, players should contact Supercasino's customer support for further assistance in regaining access to their account.
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